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    Have some more questions ?

  • How to get started ?
    • All you need is:
      - A laptop computer running Windows 95/98/2000/NT/XP/Vista or Mac OS 7.5 or later
      - An Ethernet network card (integrated in most computers)
      - An Internet browser, such as Microsoft Internet Explorer/Mozilla Firefox/Opera
      - A wireless receiver card (PCMCIA, USB or receiver integrated with the notebook
  • How to connect to XPossible Connect system ?
    • XPossible support both wired and wireless network. The simple steps to connect to the system are shown below (for detailed instructions, please download or view our documentation above):
      1. PLUG IN the LAN cable into the Ethernet card of your computer
      2. CLICK ON your web browser to input ID & Password
      3. SELECT YOUR PACKAGE OR accept the terms and conditions
      4. Enjoy your surfing
  • How to disconnect ?
    • You have several possibilties to disconnect your computer from the Internet:
      1. Simply unplug LAN cable from your computer
      2. Press Disconnect button from the guest interactive menu to logout
      3. Type 1.1.1.1 at web address and enter
      4. Turn off your computer
  • How the hotel and XPossible charge the guest for internet access ?
    • XPossible support both post-paid and prepaid card implementation. For Postpaid method, bills are automatically calculated based on the duration that the guest remains connected to the system. Guests will receive these bills upon check-out. For Prepaid method, guest may have to pay for the service before use. The charges for XPossible Broadband services vary between hotels.
  • Can I get access to the Internet while attending a conference or a meeting ?
    • Yes, you can. XPossible provide all infrastructures both wire and wireless in the hotel conference room. Guest need to contact front office to get the conference room package in advance.
  • Do I need to configure my e-mail settings to send and retrieve e-mails ?
    • No, You don’t need to configure any e-mail setting; the system will automatically relay your mail to all recipients. You can only send and receive emails after you login to the XPossible Connect system.
 
Contact our support team
  • Call our hotline(+66) 2-939 6636

    • Hours of operations:
    Monday to Friday - 10.00am to 6.00pm
    (GMT +7.00, Bangkok)

  • XPossible Technologies (Thailand)

    • 178/7, 3rd Floor, Ratchadapisek Rd.
    Chadrakasem, Chatuchak
    Bangkok 10900
    TEL: +66(2)939 6636
    FAX: +66(2)939 6634

  • XPossible Technologies Pte Ltd

    • 18 Lor Ampas, GS Building,
    Singapore 328779
    TEL: +65 6286 2656
    FAX: +65 6253 6251

  • XPossible Technologies Sdn Bhd

    • Suite B 07-10, Empire Soho
    Empire Subang Jalan SS16/1 47500
    Subang Jaya Selangor, Malaysia.
    TEL: +603 5613 0997
    FAX: +603 5622 1382

  • support@xpossible.com
 
 
 
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